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UC Engineer - Cisco Contact Center

SAINT PAUL-55103, MN, US
11/02/2016

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Required Skills

CCNP

Company

Infinity Consulting Solutions, Inc

Experience

10 to 12 Year(s)

Job Description

UC Engineer - Cisco Contact Center

Saint Paul, MN

3 month contract – potential to extend

Qualifications:

Experience with Cisco Contact Center to include; extensive experience administrating and installing IP Telephony systems specifically Cisco Unified Communications (UC).

10+ years of experience working with Cisco network devices, specifically as it applies to quality of service (QoS) and voice gateway configurations.

CCNP-Collaboration required and the desire to challenge the CCIE-Collaboration certification

Demonstrated mastery of TDM and IP telephony concepts, networking/distributed computing environment concepts; knowledge of and experience with principles of routing,
client/server programming, and the design of consistent network-wide telephony system layouts.

Job Duties:

Architects/implements solutions and strategy for the implementation of voice, video and conferencing hardware and software solutions. Oversees development and implementation activities of project teams and design engineers.

Provide technical forecasting and financial impacts to executive management for new concepts and technology solutions.

Defines technical oversight of life-cycle management actives in the UC technology space

Plan's and forecast's technology replacement life-cycles in conjunction with business initiatives and vendor release cycles.

Creates concept level design diagrams, financial outlays and position papers for voice, video and conferencing systems

Manages and coordinates delivery of enterprise vendor services

Demonstrate master level skill on in place and emerging technologies in the Unified
Communications space

Works on difficult and complex system problems and partners with vendors to see through to resolution.

Partners with business to advise on technical solutions and forecasted capability used to resolve business problems

Collaborates with other engineers and leadership to develop cross platform enterprise solutions

Provides secondary 24x7 on-call support.

Third Party Applications Not Accepted.