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Technical Trainer

CLARK CENTER-62441, IL, US
11/08/2016

-

Required Skills

MS Office

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

The Technical Trainer is responsible for conducting instructor-led classes for new and existing end-users on firm technology in both classroom and virtual environments.

This position will also create classroom materials and videos.

The Trainer reports to the Training Supervisor and is a non-exempt position with regularly scheduled hours of 9:00 a.m. - 5:30 p.m., Monday - Friday, with additional hours as needed.

PRIMARY RESPONSIBILITIES

Lead training

Conduct on-demand training, one-on-one sessions in person and remotely

Conduct testing on applications

Create quick reference cards and training videos

Responsible for keeping all training files in the firm's intranet site up to date

Manage Training Department Calendar

Provide individual desk side and telephone support

Troubleshoot and resolve computer software-related issues

Participate in establishing annual team goals and objectives

Conduct training needs analysis on an ongoing basis

Performs other duties as assigned

APPLICATIONS

Best Authority

Big Hand

CaseMap

CompareDocs

DocXTtools

InterAction

iScrub

J&B Word Styles

KVS Archives

MS 2013 Applications

OpenText eDocs DM

SharePoint 2016

TextMap

Trial Director

Visio

WebTime

QUALIFICATIONS

High school diploma, college degree preferred or equivalent work experience

Legal experience a plus

Experience designing, developing, and delivering training materials and courses to
support all areas of the firm's technology system

5+ years of technical training on MS Office and proficiency with MS Office 2013

PERSONAL ATTRIBUTES

Strong aptitude for learning new and emerging technologies quickly

Customer service skills

Presentation skills

Interpersonal, verbal and written communication skills

Excellent trouble shooting skills

Detailed oriented

Ability to learn applications quickly

Works well under pressure

Driven and problem-solver

Able to work independently, use sound judgment and escalate issues when appropriate

Ability to multi-task and prioritize work effort

Highly organized, punctual and responsible

Team worker