Service Desk Specialist
HOUSTON-77006, TX, US
11/08/2016
-
Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
1 to 3 Year(s)
Job Description
Duties and Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically, remotely
Diagnose and resolve technical hardware and software issues
Ticket entry (logging services issue using the provided help desk software tool)
PC imaging
Research questions using available information resources and advise user on appropriate action
Prioritize service desk issues and assist with phone-related tickets and issues
Identify, track and resolve problems and requests with the appropriate solution
Prepare activity reports when requested
Stay current with system information, changes and updates
Occasional provide end-user training
Make recommendations to IT Operations personnel and assist with escalated issues as needed
Assist with Active Directory and Exchange administration in relation to job duties
Administration and configuration of VOIP or other telecommunication systems
Requirements:
High school diploma required, college degree or A+ certification in a computer-related field of study or equivalent experience preferred
Minimum 1-2 years related experience preferred
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge and experience of relevant call tracking applications of customer service practices
Flexibility in working schedule – potential weekend coverage on a rotating basis
Third Party Applications Not Accepted
Service Desk Analyst
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
-
-
Walkin Information
-
-
-
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
-