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Application Developer

LEWISVILLE-75022, TX, US
11/08/2016

-

Required Skills

Java Development

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

The Application Developer will be responsible for understanding and developing on top of existing platforms for contact center software support applications.

The right candidate will have experience with contact center technology and have a strong understanding of the software development lifecycle and agile software methodologies.

Qualifications

Hands on experience working contact center hardware and software (e.g. Genesys,)

Strong hands on experience in Java Development

Demonstrated knowledge of software development lifecycle, including financial management, agile software development methodologies, values, and procedures.

Design, develop, implement and support optimal routing and custom solutions using one or more vendors.

Deep knowledge of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet
Applications, messaging infrastructures and databases.

Preferred

Platform knowledge of:

Open Standards specific to contact centers such as VXML, MRCP, GRXML, SIP

Skills Based Routing / Intelligent Routing

Contact Center Reporting

Omni Channel communication (Text, Email, Voice, Social Media)

Familiar with integration to Contact Center Infrastructure and capabilities such as:

Call Recording (NICE, Verint)

Avaya (Session Manager, Communication Manager and Application Enablement Service)

WFM (Aspect/Verint)

IVR

Own and be accountable for a mission critical application that drives client and stakeholder value in the contact center space

Experience developing and implementing solutions using WebRTC.

*** Third Party Applications Not Accepted***