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Senior Systems Engineer

CHICAGO-60601, IL, US
11/16/2016

-

Required Skills

Microsoft MCSE

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Position Description:

The Senior Systems Engineer's primary responsibilities are to specify and implement systems and virtualization solutions for clients, ensure the stability and performance of client computing environments, and provide third level support for systems related support incidents and client requests.

The Senior Systems Engineer position will be a fit for candidates with an advanced systems and virtualization skillset who are customer focused, detail oriented, and have a desire to continue to develop their skills in systems and virtualization, as well as build new skills in related areas, such as storage or networking.

Ideal candidates will have a deep understanding of core Microsoft technologies, such as Active Directory and DNS, failover clustering, and experience with common Microsoft services, such as Exchange or SQL Server.

Key Task and Responsibilities:

Operations

Troubleshoot complex server issues, determine and document root cause, and implement solutions

Develop and deploy solutions to customer systems requests

Proactively identify and remedy risks in customer environments

Design, deploy, manage, and troubleshoot monitoring tools and solutions

Onboard new clients and manage portions of the onboarding process

Maintain systems devices:

Configuration management

Patch management

Server application management and maintenance

Customer Relationship

Take ownership for client experience:

Guarantee client SLA's are met

Ensure customers are satisfied

Look for ways to improve continuous service delivery

Ensure client documentation is complete, accurate, and up-to-date

Identify and recommend improvements to customer systems

Interpret metrics and explain technology concepts to customers in a way that is
meaningful and valuable to their business

Standards and Research

Develop and document systems standards

Research and recommend new systems technologies, tools, and platforms

Process, Documentation, and Automation

Develop processes and documentation for other engineers

Automate systems maintenance and operational tasks

Identify process improvements which will increase efficiency or reduce risk
Teamwork

Receive escalations from other levels, and work escalated issues in tandem when possible.

Escalate to more senior resources when appropriate.

Delegate tasks when appropriate to improve efficiency and offer growth opportunities for other team members

Cross-train with other engineers and provide cross-training opportunities

Mentor junior engineers and analysts

Sales

Notify Sales Team when there are opportunities outside of the scope of an existing engagement, such as a project or additional service to manage

Engage with Sales Team to provide pre-sales technical expertise

Required Qualifications:

Minimum 4 - 7 years relevant, hands-on experience working with systems and virtualization.

Work history should include customer or end-user facing positions.

Prior consulting or managed services experience a plus

Four-year degree in related field

Vendor level certifications:

Microsoft MCSE or equivalent experience. Multiple MCSE a plus.

VMware VCP or equivalent experience

Cisco CCNA or equivalent experience a plus

Strong operational understanding of core systems and virtualization technologies, platforms, tools, and services:

Windows Server 2K12, 2K8, etc…

Windows 10, 8, 7, etc…

Windows failover clustering

Active Directory, GPO management, AD Sites and Services, etc…

DNS / DHCP

User and group management

File and print sharing and permissions

Management toolset for Windows environments, such as WDS, System Center, Kaseya, and / or similar

VMware ESXi 6, 5.5, 5.1, etc…

Core VMware concepts: High Availability, vSwitches and vSphere Distributed Switch, vCenter Server, vMotion, Storage vMotion, etc…

Client ProLiant or equivalent server hardware. Blade infrastructure a plus.
Operational understanding of one or more common services in Microsoft environments:

Exchange

Office 365

SQL Server

SharePoint

Citrix / Terminal Services
Operational familiarity with core systems-facing networking technology concepts:

10 GbE and 1 GbE

IP, TCP, and UDP

Trunking and VLAN tagging

Familiarity with other systems platforms a plus:

Linux

Mac

Familiarity with additional security technologies a plus

Certification services / public key infrastructure

NPS / RADIUS

Familiarity with storage networking technologies and platforms a plus:

iSCSI / FC

NetApp

EMC

Familiarity with other networking technologies, platforms, and protocols a plus:

Cisco Catalyst switches (6500, 4900M, 4500, 3750, 2960, and/or similar)

Cisco ASA firewalls

Cisco and/or Aruba wireless access points and controllers

IPsec tunnels

Dynamic VPN tunnels (L2TP, PPTP, SSL, etc…)

Excellent troubleshooting skills

Able to break problems down methodically, including unfamiliar ones, and use a logical process of elimination under pressure

Capable of assimilating new concepts quickly

Detail oriented in all stages of the technology, project, and service delivery lifecycle, including design, implementation, maintenance, and documentation

Process driven and able to develop detailed documentation for peers to follow

Proactive and committed to excellence, with a strong sense of ownership

Able to work independently and within a team environment

Strong verbal and written communication skills for internal dialogue and communication with clients

Excellent customer service skills

B2B pre-sales experience a plus

Culture:

To perform this job successfully, an individual should demonstrate the following competencies:

Business Ethics: treats people with respect, keeps commitments, inspires the trust of others, works with integrity, works ethically, and upholds the organizational values
Conflict Resolution: maintains calm under pressure, encourages respectful dialogue, confronts difficult situations without bias, acts within realistic timeframe for resolution and resolves conflicts through fair negotiation

Consistency: follows through as promised, confirms people know one another's expectations, arrives to and completes meetings on time, meets with team in-person regularly, and changes decisions rationally and with weighty consideration

Cost Consciousness: saves money without lowering quality of service, performs within approved budget, conserves company and customer resources, develops profitable new revenue streams and identifies new ways to lower costs

Teamwork: contributes to a positive team effort, balances team and individual responsibilities, listens attentively and openly to others' views, gives and sincerely accepts feedback, helps the team stay focused on key objectives, resolves team conflict before it escalates, and places the team's success above own interests.