Infinity Consulting Solutions, Inc
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Service Desk Manager We have a great client on the far northside of Chicago, near O'hare, looking for a Service Desk Manager. This person will be leading a team of 6-8 staff including first line support. The Service Desk Manager will need to lead, develop and at times role their sleeves up and help with escalated support issues. Technical requirements: Must have the years of experience in job description (7 years) Ideally has been with at least three companies in a help desk environment, exposure to different companies and environments Service Now experience helpful but not required (just purchased) Knowledge of Windows servers and Operating Systems desired ITIL exposure highly desired Soft skill requirements: Ability to work well with others – can easily build relationships Opposite of "my way or no way” Strong written communication skills Third Party Applications Not Accepted