Job Details

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Desktop Engineer

CHARLESTOWN-02129, MA, US
11/17/2016

-

Required Skills

VBA

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Desktop Support Engineer

Description: Main Duties Provide second-line desktop O/S and core productivity applications support;

Provide first-line support for market data applications;

Engage Application Development support groups on application issues;

Escalate infrastructure issues to the local/regional Production Support teams;

Provide out-off hour and weekends/holidays coverage.

Market Data - Client and Reuters Support Person

Requirements Qualification/Education Preferred MCSE/MCSA; ITIL certification.

Experience required 2 years experience at a global investment bank supporting front office businesses;

First-hand experience working with traders, salespeople.

Skills/Aptitude Required Market data applications: Client, Reuters, etc;

Window XP/2000 Desktop to registry level; Excel XP/2003 to VBA, add-in level;

Office XP/2003; Blackberrys; remote working (VPN);

Ticket-logging system: Remedy, Client, etc; Can work well under pressure;

Can manage volatile situations; Able to relate technical issues/concepts to non-technical staff.