Job Details

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Data Center Technician

CHICAGO-60606, IL, US
11/29/2016

-

Required Skills

Net+

Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

DATA CENTER TECHNICIAN

Seeking an experienced Data Center Technician who will be primarily responsible for assisting customers, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution. The Data Center Technician have excellent communication skills and should be comfortable assisting customers on the Data Center floor both in person and via the telephone

RESPONSIBILITIES

Provide remote hands and eyes for customers.

Hardware and software configurations and installation of managed products.

Completing new cabling projects and managing existing cabling plant.

Create tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.

Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues.

Install cabinets and customer equipment based on documentation provided by Provisioning and established Data Center Operation procedures.

Work with customers, other systems engineers, and management to communicate ticket status.

Telephony installations and troubleshooting

Hardware troubleshooting and repairs.

Basic OS troubleshooting

Manage Tickets.

This includes ensuring tickets are being opened, worked and escalated based on set standards.

Review all resolved tickets to ensure properly documented resolution.

Ensure details of the problems and steps taken to resolve ticket are documented.

Work in and perform duties in the departments as needed.

The Data Center Operations is a 7x24x365 organization, which means this position requires shift work and at times working holidays.

SKILLS

1+ years experience working in a Data Center, NOC or similar help desk environment

Must have excellent telephone communication skills, customer service, verbal, and written skills. Good grammar and the ability to take accurate notes are required.

Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and professionalism.

AAS or BS degree in Computer Science, Management Information Systems, or other related field is preferred.

Knowledge of Windows, UNIX, PC, LAN, WAN, hardware, and software troubleshooting is a plus.

Preferred Certifications include A+, Net+, CCNA, BICSI