Job Details

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IT Support Administrator

WASHINGTON-20003, DC, US
12/02/2016

-

Required Skills

A + certifications

Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

IT SUPPORT ADMINISTRATOR

Seeking an experienced and personable IT Support Administrator for a growing professional services organization.

The IT Support Administrator will provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

Responsibilities include: install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment; maintain passwords, data integrity and file system security for the desktop environment; recommend hardware and software solutions, including new acquisitions and upgrades.

The IT Support Administrator must have excellent communication skills and you will be relaying highly technical information to both technical and nontechnical personnel and may conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Responsibilities:

Maintain/Install end user software and hardware and troubleshoot/resolve issues in a timely manner: Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web based applications.

Account Administration: Active Directory Users and Computers and Security Groups/Citrix AppCenter users and publications /Web applications/Physical Security (proximity cards).

Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.

Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area.

Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Respond to email and communicator messages. Maintain a written spreadsheet of all current IT hardware.

Requirements:

BA/BS degree in Computer Science, Mathematics, Engineering

2+ years' experience working in an IT Support role including some systems administration Active Directory with users and computers.

Hands-on experience working with Windows 7-10, desktop computers and laptops.

Experience working in a service desk capacity and responding in a timely manner in a ticketing system, or by phone, email, and in person.

Experience working in Citrix AppCenter and with Thin clients is a plus.

Network + and A + certifications are preferred

Excellent verbal, written and interpersonal communication skills

Ability to work independently and in a team environment; follow through on tasks

Excellent troubleshooting, problem-solving, and customer service skills

Excellent attention to detail and organizational skills

Experiencing installing applications

Microsoft Office proficiency

Ability to interact with clients in a professional manner

Ability to work in a fast-paced work environment and support on-site/remote end-users

Ability to keep abreast of the latest developments in hardware and software technologies

Ability to maintain software and hardware inventory

Ability to multi-task and prioritize/re-prioritize work