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NOC Analyst

ROLLING MEADOWS-60008, IL, US
12/02/2016

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Required Skills

Cisco networking technologies

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

NOC Analyst

The mission of the NOC is to provide a central location for real-time monitoring, detecting, troubleshooting, and driving efficient resolution of issues.

Essential Duties and Responsibilities

Perform proactive and reactive network/infrastructure monitoring and health checks to minimize service disruptions and impact to end users

Serve as primary initial responder in identifying issues, troubleshooting/correlating issues, assessing impact, and coordinating resolution

Engage resolution groups for troubleshooting; drive efficient resolution of issues

Document all activities in ticketing system

Develop and maintain documentation for efficient NOC operations (including maintaining inventory of sites, contacts, and infrastructure).

May provide assistance to end users, acting as backup to frontline technical support

Smoothly transfer information at the end of each shift with other NOC staff about any outstanding issues and tasks

Perform other duties as assigned to support the continued success of technology services

Requirements

3 or more years related experience

Technical aptitude and troubleshooting skills a must. Knowledge and Experience with a variety of systems, applications and tools using the Microsoft Windows platform.

Knowledge and Experience with Cisco networking technologies (CCNA or other Cisco certifications a plus)

Proficiency with Microsoft Office Professional (Visio a plus)

Willingness to work any 24x7/365 shift on a rotating schedule, and must be flexible to cover other shifts as needed for proper NOC coverage (including weekends and holidays)

Ability to manage stress and work effectively in a fast-paced environment

Ability to multitask and complete assigned tasks

Must be self-motivated and able to work with minimal supervision

Must work in a team environment and assist team members based on fluctuating workload

Desired Skills

Experience in a NOC or IT operations environment a plus

Knowledge and experience with monitoring tools (Solarwinds Orion or Microsoft Systems
Center Operations Manager (SCOM) a plus)

Excellent written, verbal and communication skills

Ability to translate technical information into business language

Must have demonstrated ability to troubleshoot and isolate problems between network, server, and applications

Able to work with internal and external customers

Ability to multitask in a fast-paced environment

Third Party Applications Not Accepted