Job Details

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Support Engineer

SAN FRANCISCO-94102, CA, US
12/06/2016

-

Required Skills

VMware

Company

Infinity Consulting Solutions, Inc

Experience

3 to 7 Year(s)

Job Description

Overview:

Our well known MSP client has an IT Field Support Engineer job opening to support their clients in San Francisco, CA.

The IT Field Support Engineer must display a high-level of professionalism and sound judgment at all times by promoting superior service to their clients.

The ideal candidate will have experience providing IT support to the financial services industry.

The on-site Engineer will interact directly with their elite client base ensuring they receive our first-rate service.

This role will deal with a high-level of hardware and software support by efficiently providing technical assistance relating to installations, upgrades, applications, email, and operating systems.

Responsibilities:

Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems

Maintain systems, install new equipment, and make modifications to client infrastructure as requested

Assist system users by confidently troubleshooting Tier 3 and Tier 4 issues, including:

Active Directory, MS Exchange, BES Server, and DNS

Evaluate client's operational efficiency of different IT systems and recommend improvements

Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner

Interact with clients using clear and concise communication in order to facilitate ticket status updates and product availabilities

Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date

Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client

Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience

3-7 years of related IT experience in an enterprise or server based environment

Must have 3+ years of recent end-user technical support experience

Financial services industry and MSP experience preferred

Excellent desktop and server troubleshooting skills

Strong hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory,
Remote VPN Software, LAN/WAN, and Microsoft Office Suite

Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, and Cisco

Impeccable verbal/written communication

Exhibit a high-level of professionalism and sound judgment

Experience with ConnectWise or similar ticketing system preferred

Third Party Applications Not Accepted