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Telecom Technician

IRON MOUNTAIN-49802, MI, US
12/12/2016

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Required Skills

MS Office Suite

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

NEC On-Site Technician

The Technician must effectively diagnose and solve problems on 8100, 8300 and 8500 NEC voice platforms.

Perform a wide range of services, from basic repair to full installations with little or no supervision.

Essential duties and responsibilities:

Performs installation, maintenance, and troubleshooting on NEC phone systems

Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products

Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI's, voice and data T-1's, Trunks, and integrated circuits

Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely

Install cables and testing

Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests

Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Informs Manager on any and all problems

Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical Assistance Center (TAC) as required

At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise

Participate in the on-the-job training program and maintains a working knowledge of all equipment.

Possess hand and finger dexterity and good eyesight with the ability to determine colors.

May require inter-site travel, with some overnight travel possible on occasion.

Must be available to be on call after normal business hours and perform service, installation and maintenance work during night time hours is expected.

Protects confidential information, observe and participate in vehicle and office safety programs.

Adheres to scheduled order completion and maintenance time frames.

Certificates, Licenses, Registrations:

NEC Certifications a must. 8100, 8300 and 8500 NEC voice platforms.

Cisco Certifications are a plus.

Valid driver's license and must maintain an acceptable MVR that meets the company insurance provider's standards.

Other Skills and Abilities:

3 -5 years of related telecommunications experience

Basic knowledge of VoIP, networks and data

Working Knowledge of Windows/Linus OS's

Working Knowledge of Adtran equipment

Working Knowledge of Cisco Routing and Switching

Experience resolving complex LAN/WAN issues

Other Qualifications:

Technician must be proficient in operation of Field test equipment

Education and/or Experience:

H.S. Diploma or Associate's degree (A. A.) or equivalent from two-year College or technical school; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

MS Office Suite (Word, Excel, and Power Point)

Third Party Applications Not Accepted