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Operations Analyst

ROLLING MEADOWS-60008, IL, US
12/15/2016

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Required Skills

MS Office Suite

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Title IT Operations Analyst

Operations Analyst performs a variety of tasks including operation of multi-processing computers and a variety of peripheral and communication equipment in the production of necessary reports, records and other documents.

Additionally the Operations Analyst organizes, maintains, and performs quality control of data and reports.

Summary of essential job functions

Operates and monitors Client Non Stop computer systems and related equipment and controls the performance of multiprocessing systems in a large enterprise environment.

Creates updates and maintains Operations documentation, material and supply inventories, and virtual backups.

Capable of planning, organizing and coordinating daily schedules for all automated batch processing and job control set up.

Responsible for the error logging and internal staff notification for all system hardware, software and application problems.

Establishes and maintains accurate data records and filing systems to be used in the production and updating of relevant operational records and reports.

Utilizes Microsoft Office Professional Suite to perform basic duties including documentation, reporting, scheduling and user support.

Works cooperatively with various areas of Information Technology, for example: Applications, System Operations, Service Desk, etc

Minimum requirements—3+ years):

Excellent written, verbal, and interpersonal communication skills.

Basic Knowledge of Ticketing Software, preferably Remedy.

Basic Knowledge and understanding of Problem Management.

Ability to monitor the system for equipment failure or errors in performance and respond to program error messages by finding and correcting problems or escalating the issue.

Have a basic understanding of batch jobs, processing, and scheduling.

Answer telephone calls to assist computer users encountering problems and document information such as computer operating time, problems that occurred, and actions taken.

Fluent in MS Office Suite,

Strong organizational skills, attention to detail, and the ability to effectively prioritize tasks in a high-pressure environment.