Job Details

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Technical Support Specialist

DENVER-80002, CO, US
01/12/2017

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Required Skills

MS Windows Server

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Technical Support Specialist

Denver, CO

3-Month Contract to Hire

Do you have excellent communication and customer service skills and a knack for troubleshooting and resolving issues quickly? You may be a great fit for this role! Searching for a Technical Support Specialist to assist our Denver client in supporting their corporate headquarter's IT Team.

This is a three-month contract to hire role and is located in the heart of downtown Denver.

Job Functions:

- Tier 1 Help Desk Support and Troubleshooting

- Local and Remote Support for Corporate Users - Desktops, Printers, and Phone Systems

- Prioritization of Incoming Phone, Ticket, & Email Requests for Technical Assistance - Utilizing Next Level of Staff for Escalations (80-100 tickets per week on average)

- Assistance with Operational, Hardware, Application and/or Network Connectivity Issues - on both Computers & Phone Systems

- Log & Track Calls using Ticketing System

- New User Phone & Computer Setup - AD Manager, Desktop Central, Manage Engine

Requirements:

- MS Office 2010/2013 Proficiency | Must have experience with Office 365

- Understanding of MS Windows Server & Desktop Systems

- Extensive Troubleshooting Skills & Willingness to take on all Computer-Related Issues

- Understanding of Active Directory & Ability to Manage User Accounts (Manage Engine, ADManager & DesktopCentral highly preferred)

- Strong Understanding of Network - OS, Security, Ethernet, TCP/IP, DNS, SCCM, WSUS, VPN & Remote/Wireless Communication

Education/Experience:

- BS in Comp Sci, Info Systems or related

- 3+ yrs. of Desktop Support Experience in multi-operating system environment (WindowsXP/Windows Vista/Windows 7&10 and Mac)

Third Party Applications Not Accepted