Job Details

Email to Friend Save Back

Level 2 Support Specialist

DEERFIELD-60015, IL, US
07/05/2018

-

Required Skills

network technologies

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

LEVEL 2 SUPPORT SPECIALIST

Seeking an experienced Level 2 Support Specialist to join a growing national financial services organization.

You will be joining a concentrated Help Desk team where your primary duties will be to close Tier 2 helpdesk requests as well as working on implementation projects assisting the Network Engineer and Network Administrator on projects such as onboarding of acquired firms, evaluating and installing new hardware and software, etc.

Ideal Level 2 Support candidates must be organized, well versed and experienced in Windows environments, have a solid network understanding and ideally have Office 365 experience.

Candidates must be able to work well in a cohesive team and have a drive to grow in knowledge and title.

Responsibilities

Resolve Tier 2 Helpdesk requests or escalate to Tier 3

Monitor & administrate an Office 365 Environment

Assist with onboarding of acquisitions

Work closely with network admin and engineer on projects

Monitor backups

Provide input and evaluate new technology

Requirements

Associates degree required, Bachelor's degree preferred

3+ years' experience as a Desktop Support/Help Desk/Service Desk technician resolving Level 2 issues

Have an active MCP in Windows 7, 8 or 10, Network+ or Cisco CCENT/CCT

Solid understanding of network technologies (DNS, DHCP, etc.)

Office365 experience

Strong sense of customer support and customer service skills is required

SharePoint development and/or Support is desired but not required

Scripting experience is desired but not required

Be well organized and pay attention to detail

Think logically and have exceptional problem-solving abilities

Be able to provide clear, detailed documentation

Work well in a team

Be able to travel nationally to firms during implementation (if necessary)

Be on call and to respond to emergencies when needed

Excellent communication skills are required