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Systems Engineer

NEW YORK-10016, NY, US
07/05/2018

-

Required Skills

VMWare ESXi

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Systems Engineer

SUMMARY:

A combined platform delivery and operations role where the Systems Engineer will have responsibility for identifying and resolving second line support issues, maintaining the production corporate environment and assisting with project delivery tasks.

Also, responsible for following established guidelines and processes.

Individuals are expected to contribute to work flow or process change and to have a strong understanding of the Business and IT function.

A delivery and operations role where the split between delivery and operational responsibility will be 50/50

Be aware of the IT organizations strategic aims, policies, processes and procedures

Ensure Incidents and Service Requests are dealt with to an excellent standard and with customer service in mind

Actively work with appropriate teams in IT to pre-empt service issues and minimize the impact of service issues to the Business

To keep up-to-date with developments within the organization that may have an impact on the user experience

Will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure

Will participate in and drive technical research and development to enable innovation within the infrastructure as part of continual service improvement

Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and values

Will assist project teams with technical delivery in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operational staff in executing, testing and rolling-out the solutions

Accountable for Linux and Windows systems that support NEX Corporate infrastructure

Responsibility on these systems to include engineering and provisioning, operations and support, maintenance, research and development to ensure continual innovation

PERSON SPECIFICATION:

SKILLS:

Engineering and delivery of solutions for various project and operational needs

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

Install, configure and systems and applications that fall under responsibility of Platform Team

Develop and maintain installation and configuration procedures

Contribute to and maintain system standards

Research and recommend innovative, and where possible automated approaches for system administration tasks

Identify approaches that leverage our resources and provide economies of scale

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Perform regular file archival and purge as necessary

Create, change, and delete user accounts per request

Provide Tier III/other support

Investigate and troubleshoot issues

Repair and recover from hardware or software failures

Coordinate and communicate with impacted stakeholders and customers

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities

Configure / add new services as necessary

Upgrade and configure systems and applications that fall under responsibility of Platform
Team, either for project or operational needs

Maintain operational, configuration, runbook or other procedures

Perform periodic performance reporting to support capacity planning

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

Configure CPU, memory, and disk partitions as required.

Maintain data center environmental and monitoring equipment

KNOWLEDGE of Systems Engineer

Systems Administration/System Engineer certification in Linux and Microsoft.

Must be able to demonstrate competency and exposure to:

Active Directory, authentication and access management o Messaging Infrastructure – MS
Exchange & Skype for Business, on-premise & on-line o Mobile Device Management – Good,
Blackberry Work, etc o PowerShell o AWS o VMWare ESXi

Microsoft Windows Server and Windows Infrastructure Services - DNS, WINS, DHCP, etc o Red
Hat Linux o PKI o Enterprise Storage o Office 365 o Blackberry Work o Mimecast o SharePoint on-line

TCP/IP Networking, OSI Model, Corporate WiFi Networking
Experience:

3-6 years' experience within a Systems AdministrationSystems Engineering role, required

1-2 years' experience in a Delivery environment, preferably within the Private Sector, a plus

Good experience of using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred

Proven track record of solving issues methodically and driving them to resolution

Candidate must have experience in owning small project deliverables and ability to deliver on the requirements

Special Job Requirements:

Shift rotating basis and on-call rotation

Bank Holiday cover

After hours and weekend work as and when required