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Applications Support - Advanced

JERSEY CITY-07302, NJ, US
07/09/2018

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Required Skills

SQL

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Infinity Consulting Solutions (ICS) is seeking an expert in application development skills for more than one technology as well as multiple design techniques for a client of ours in Jersey City area.

Job Description:

- Working proficiency in development toolset to design, develop, test, deploy, maintain and improve software

- Working proficiency in one or more general purpose programming languages

Responsibilities:

• Delivering high quality service to Global Wealth Management front office, middle office, operations and technology employees

• Providing support on the suite of Digital & Client Onboarding applications, Client Services & Operations applications or Investment applications

• Using your knowledge and exemplary customer service skills to resolve email and phone inquiries

• Trouble shooting issues using basic technology skills (reading logs, basic sql) and working closely with Level 2 and 3 system-facing teams to manage resolution of application issues.

• Documenting all inquiries, troubleshooting steps and resolutions

• Ensuring the accurate and timely escalation and resolution of all inquiries

• Working with the business, technology, and operations to manage competing priorities

• Communicate effectively with team and stakeholders to gain shared understanding of strategic requirements

• Liaising with Technology project managers/business Contract Analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current

• Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions

Requirements/Objectives:

• Significantly improve the quality of service and proactively contribute to the enhancement of the user experience

• Be user centric and manage the relationship throughout the resolution process with regular end-user updates

• Responsible to support applications

Qualifications:

• 5 years experience in an Application support, Technology support or in a Service Delivery role particularly in the financial sector is preferred.

• Strong trouble shooting skills, technical skills especially in the use of SQL

• Private Bank, Private Wealth Management experience preferred

• Excellent knowledge of financial products and core banking processes.

• Ability to communicate with all levels within the Firm, extensive experience within the front-office space

• Exemplary customer service, organizational and disciplined time management skills that render positive results

• Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative

• Customer focused and service oriented, with a proactive customer approach

• Demonstrate ability to establish and maintain effective customer and peer relationships

• Detail oriented with superior written, verbal, and problem solving skills

• Good command of the English language. Fluency in second world language is a plus.

• Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment

• Ability to apply business knowledge to new situations

• Strong capacity for operating under pressure in a flexible, dynamic environment where creative and strategic thinking is required

• Must be willing and able to work flexible shifts (starting 7.30am ET or ending 7:00pm ET on different days)