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Customer Service Representative

DES PLAINES-60018, IL, US
07/09/2018

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Required Skills

Microsoft Office

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

ICS is seeking 10 Call Center Representative with a growing client! These individuals will be responsible for developing strong customer relationships with online customers and meeting up-sell goals. Successful candidates must be professional, reliable, and possess excellent communication skills both oral and written.

Daily responsibilities include but are not limited to:

Handle high call volume (inbound/outbound) and communicate directly with customer either by telephone and/or electronic methods.

Utilize different computer programs simultaneously to obtain, verify and accurately enter customer information to process loans

Accurately process payments/payoffs

Initiate successful collection calls for loans that are in and/or near default

Enhance customer experience with a high level of customer service

Maintain knowledge of all loan products and changes that occur through process improvement

Establish and maintain positive working relationships with all customers
(internal/external) and coworkers

Respond and follow up to all customer inquiries and pending items in a timely manner and resolve questions and issues

Ensure that all work follows Federal and State law policies and procedures

Act in the first contact capacity which includes delegation of potential leads and aggressive follow up

Requirements

Recent banking, sales, consumer finance or customer service experience

Ability to communicate effectively, prioritize tasks, organize, negotiate and make important decisions

Strong working knowledge of relevant computer software including Microsoft Office and ability to work within more than one program simultaneously

Must possess thorough knowledge of basic math in order to handle and compute financial transactions

Must be able to handle multiple projects at one time and meet deadlines

Must be a team player with a strong work ethic and outgoing positive attitude

Work well in fast paced environment

Must possess the ability to use discretion in the controlling of confidential information

Excellent communication, customer service and sales skills