Manager Technical Support Services
NEW YORK-10003, NY, US
07/18/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
7 to 9 Year(s)
Job Description
Our Client is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital.
It is the parent company of a number of the world's leading risk experts and specialty consultants.
Manager Technical Support Services
Are you a Leader who can mobilize people to perform their best?
Do you excel at working autonomously in a collaborative environment bringing best-in-class Onsite Technical Support to colleagues at all levels of an enterprise?
Showcase your skills in this very visible role where you will provide expert IT advice and consultation, meet regularly with Operating Companies' leadership, lead and develop a team of colleagues in the NYC area while managing support for all office technologies.
If you are interested in taking your career to a new level where exceptional performance is recognized by career progression, we would like to hear from you.
In our role, you can expect to:
Coach, mentor and manage a team of colleagues in the NYC area
Ensure the installation, training, maintenance, troubleshooting and repair of desktop technology, hardware and software be completed by the team according the Service Level
Agreements
Determine appropriate hardware and software based on corporate policy
Help produce and manage a budget in the NYC area; deliver favorable budget results
Conduct periodic reviews to ensure compliance with regulatory guidelines, corporate IT operating company policies and best practices within IT industry standards
Keep Manager updated on all relevant matters
Develop relationships with internal clients and organizations to assess their technology support and security needs
Offer Innovative solutions that meet internal client needs while remaining cost effective
Manage projects by creating timelines, adhering to budgets and assigning staff members
Maintain relationships with technology, software and security vendors
Manage and assess the performance of staff members
Identify staffing needs and work with human resource colleagues to pursue the hiring process
Maintain familiarity with current and upcoming IT equipment, services and other developments
Coordinate troubleshooting, support and service for equipment and networks when necessary
Uphold a sense of customer service and measure client satisfaction
Attend industry events and trade exhibitions to learn about cutting-edge product releases and news
Qualifications
Bachelor's Degree in a technology-related discipline or have the work –related equivalent and training
Experience in an enterprise environment preferred
Proven experience managing a team of 5 or more people
Demonstrable leadership capabilities
Minimum of 7 years of related work experience
Knowledge of desktop operating systems and software and hardware
Solid communications skills coupled with superior customer service mentality
Occasional travel will be required in the NY Metro area
Occasional evening or weekend work may be required
Tech Support Executive
Information Technology
No Preference
Contract To Hire
Other
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Candidate Requirements
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Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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