Desktop Technician
DES PLAINES-60017, IL, US
07/24/2018
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Required Skills
Citrix, Microsoft Outlook
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
Our client is looking for an onsite Desktop Technician that will be responsible for handling tickets from a ticket queue in a timely manner and assisting users with various advanced systems issues.
The Desktop Technician maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems.
The Desktop Technician may be asked to assist in special projects coordinated by the client.
Job Description
Respond to incidents assigned to the desktop services team at the clients site and resolve customer problems
Troubleshoot and research were necessary Level 2 type issues
Act as a final point of contact for resolution of issues
Document customer incidents in call tracking system
Interact with customers and co-workers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support feature, functionality, and usage of specific applications
Troubleshoot software and hardware problems
Provide level 2 technical support
Stay current on and adhere to established policies, procedures and documentation
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Skills
Microsoft Office (i.e. Word, Excel, PowerPoint, Access)
Microsoft Outlook
Knowledge of Citrix and VPN
Windows 7 and Windows 10 Operating Systems
Active Directory and application support knowledge
2-3 years of hands on desktop support experience
IT certification or related coursework
Strong customer service skills
Technical aptitude with strong PC literacy skills
Effective listening skills
Ability to follow policies and procedures; attention to detail
Strong enthusiasm and desire to learn
Work well in a team environment
Strong written and verbal communication skills
Self-motivation and organization
Third Party Applications Not Accepted
Desktop Specialist
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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