Service Desk Analyst
PLANO-75075, TX, US
07/26/2018
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
SERVICE DESK ANALYST
Plano, TX
Direct Hire - Base + Benefits
We are hiring for a Service Desk Analyst with a passion for technology and delivering excellence to customers, both internal and external.
The Service Desk Analyst will handle all levels of IT Support for both corporate and field users.
The Service Desk Analyst will have the opportunity to touch any and all technologies within the enterprise environment and will be expected to wear multiple hats when needed.
We are looking for a motivated, self-starter to fill the shoes of the previous Service Desk Analyst that was promoted to a different team!
What You’ll Do:
Answer, respond, and resolve phone calls and emails from end users requiring technical assistance in a professional and timely manner.
Configure, deploy, and support various computer, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment.
Travel to remote/field sites during regular business hours to troubleshoot and setup computers, printers, networking gear, and other computer-related equipment.
Perform software installation and troubleshooting.
Assist with various projects as needed.
Skills/Experience You’ll Need:
Bachelor’s degree in relevant technical field preferred.
2+ years of experience in a Service Desk / Help Desk role
MCSE, MCSA, MCITP, or other equivalent desktop certifications preferred.
High-level of proficiency with Windows 7, Windows 10, and Microsoft Office.
"Award-Winning " customer service
Entry-level understanding of networking principles.
Strong troubleshooting/problem solving skills.
Professional communication and customer service skills both written and oral.
Strong organizational skills with a keen ability to prioritize and multi-task.
Ability to focus on short-term and long-term goals simultaneously.
Ability to raise issues proactively and in a timely manner.
Ability to work well with others in a team-oriented environment
Ability to learn quickly and adapt to new business software and system environments.
Must be able to lift end user equipment (up to 25 lbs
What’s In It for YOU:
Competitive base + benefits package including:
Excellent medical/dental/prescription benefits
Employee stock ownership
401(k)
Award winning culture with a family-like mentality
Growth opportunity both career wise and technology wise
Service Desk Analyst
Information Technology
No Preference
Contract To Hire
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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