Job Details

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IT Support

PLAINFIELD-46168, IN, US
07/31/2018

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Required Skills

Windows Active Directory

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Service Desk Analyst - Level I/II

We are working with a logistics firm in Plainfield, IN and they need a Service Desk Analyst to join their team.

This is a level 2 support role handling end user technical issues, account creation and deskside support and set up for a small office of 25-35 users.

Job Functions:

Provide end user support by answering and completing tickets and meeting SLA's

Build & Maintain a Windows Active Directory environment

Office 365 & SharePoint management & administration

Manage & maintain all end-user workstations, laptops and peripherals for all North
American company locations and for remote sales employees. Ensure all client software is up to date and functioning optimally

Provide end-user support for all company applications and technology assets. Assist with training of users on systems / processes and general computing best practices.

Execute IT related procedures for newly hired or terminated employees.

Manage daily backups & logs in accordance with the company's disaster recovery plan.
Follow outlined audit procedures to ensure backups are recoverable within specified window.

Support global IT teams as required to maintain business systems in use elsewhere within the organization.

Manage & monitor Kaspersky anti-virus to ensure all company computers & servers are updated & protected.

Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times.

Develop, maintain, and implement a desktop maintenance plan.

Recommend, schedule and perform network, desktop and server upgrades, improvements and repairs.

Assess, debug and resolve hardware/technical problems associated with desktops, servers and critical systems.

Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency.

Prioritize and adjust work schedule to support a 24x7 manufacturing organization.