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Advanced IT Support Technician

CHANHASSEN-55317, MN, US
08/08/2018

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Required Skills

Microsoft Office Suite

Company

Infinity Consulting Solutions, Inc

Experience

4 to 6 Year(s)

Job Description

Advanced IT Support Technician

6+ Month Contract to Hire

Chaska, MN

Position Overview:

This role provides call-response and advanced technical support experience to a variety of technical situations.

Advanced Support technicians are often involved in the design and implementation of new systems (especially concerning end-user facing technology,) provide advanced troubleshooting services, perform some system administration duties, and affect the transfer of responsibilities from advanced support groups to front-line service entities.

Interact with the ServiceDesk, infrastructure, management teams, end-users, development groups, and vendors to address issues escalating beyond Level 1 Support.

Provide support-centric subject matter expertise on desktop technologies including, end-user applications, operating systems, hardware, and peripherals.

Complete advanced administrative tasks in support of Life Time’s request management processes (access requests, hardware and software requests.) Provide guidance and support for service-enablement systems used by ServiceDesk, Staging and Configuration,
Field Service Management and Campus Technology Services (imaging, remote configuration, virus management.)

Participate in the issue escalation processes.

Assist with troubleshooting, information gathering, and follow-up tasks while helping the
ServiceDesk and Technical Resolver Groups drive problems through to resolution.

Identify and document administrative duties or advanced tasks which could be completed by the Level I or Level II groups.

Position Requirements:

4+ years of experience in an IT support position

Experience working with ServiceNow as a ticketing system

Must have experience with Airwatch and supporting Mobile devices

Must have experience supporting iPads

Looking for someone that can quickly resolve tickets and high priority issues must possess the capability to prioritize issues from most to least critical.

Must be comfortable dealing with all levels of an organization and supporting high level executives when needed.

Looking for someone that has some network administration experience or exposure

Must be able to support a flexible schedule (evening and weekend availability if necessary.)

Good documentation skills, including the ability to prepare simple documentation are highly desirable.

Polished presentation and communication skills are required, including proficiency in the
Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint.

Bachelor’s Degree is highly preferred, but not a requirement