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Service Desk Representative

CHANHASSEN-55317, MN, US
08/20/2018

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Required Skills

Windows 7 computer systems

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Service Desk Representative – 10 Openings!

Contract to Hire

SW Metro

Position Overview:

We are looking to build a team of energetic, highly organized, phone and email support representatives with the ability and desire to work in a fast-paced environment! Superior follow-up and communication skills are a must. Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).

Candidates should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users.

Position Responsibilities:

Assist remote end-users by phone and email

Create, respond to, prioritize, and escalate tickets as necessary

Follow set policies and procedures when assisting end users to ensure proper handling of requests

Provides timely responses and status updates to end users

Support of internal/proprietary and third party applications

Interfacing with onsite and remote in a professional and reliable manner

Position Requirements:

AAS Degree and/or Technical certifications are preferred, but not required

Experience with an IT ticketing system

Previous customer service, helpdesk or technical support experience

Ability to accurately collect and track information

Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).

Excellent written and verbal communication skills, ability to use precise wording and customer friendly language

Detail-oriented and productive without compromising quality

Demonstrated aptitude for technology and solving problems

Ability to handle multiple tasks and prioritize them effectively

Excellent organizational skills