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Client Services Engineer

NEW YORK-10017, NY, US
08/27/2018

-

Required Skills

Vmware, UNIX

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Client Services Engineer- L2/L3

Temp to Perm

Job Description

Overview:

Our client provides IT consulting services. Our solutions address the unique requirements of specialized markets, including law firms, hedge funds, alternative investment, and wealth management companies.

The position is open to L2/L3 engineers seeking a position that will support several of our client's systems.

Client satisfaction is our primary objective; all available positions are customer facing requiring EXCELLENT communication and people skills.

A positive attitude, rigorous work habits and professionalism in the work-place are a must.

Strong analytical, organizational and multi-tasking skills are necessary. Fluency in English, both written and verbal are required.

Job Responsibilities:

Technical implementation of IT projects and support of existing customers

May be required to travel to client offices and data centers (via mass transit or zip car) within the New York Metro/Tri-State area to provide end user support

Performing networking device relocations

Performing networking hardware maintenance

Providing remote support for network install

Troubleshooting end user and infrastructure issues

Troubleshooting networking/firewall issues

Troubleshooting wireless issues

Utilizing our ticketing system for detailed and timely documentation of all issues

Meetings with project teams

Staging and install new networks

Mandatory Minimum Requirements:

• 3 years of IT consulting services – Remote and On-site Capacity

• Windows 7, 8 & 10 Operating Systems & Desktop Administration

• Microsoft 2010 / 2013 / 2016 Office Suite Applications

• Working knowledge of Active Directory principles and management

• Client Side Mobile Device troubleshooting and MDM exposure

• Troubleshooting remote user access via VPN, Citrix receiver, VMware & RDP

• MFA and Application Troubleshooting experience

• Office 365 Fluency and Experience

• Networked and Local Printer set up and troubleshooting

• Software as a Service technical coordination experience

• Server and Desktop Hardware Troubleshooting

• Third Party Vendor & RMA Assistance: Client, Dell, Cisco

• Proficiency with clear and effective professional communication both written and verbal

• Understanding of basic networking concepts and protocols (IP addressing/subnet masks, DHCP, DNS)

Preferred Experience:

• BS Degree in CS, IS or similar.

• Windows Server 2003 / 2008 / 2012 Active Directory, DNS, DHCP, GPO, GPP, Client – Configuration and Management

• Microsoft Exchange Server 2010/2013/2016 and Office 365 Migrations

• Citrix Xenapp / XenDesktop * VMware View Administration

• Financial systems experience: Bloomberg / Sage / Quickbooks / OMS Systems

• Vmware Vsphere, VCenter & HyperV Experience

• Public and Private Cloud (Azure, AWS, Softlayer, Tierpoint, Peak10

• Backup Solutions: Evault, Barracuda Commvault, Azure

• Hosted Mail Filter Solutions: Mimecast, Global Relay

• Cisco Jabber, Skype for business IM Administration and troubleshooting

• Knowledge of Change Control / Change Management Process

• Service Now Experience or other Ticketing Systems

Desired Technologies Exposure:

• Disaster Recovery Replication Solutions: Vmware, SRM, Zerto

• Cisco Unified Communication

• Routers and Switches – Access and Basic Troubleshooting

• Wireless Networking

• ASA Firewalls

• SAN: EMC, Netapp, Client

• Citrix Netscalers

• Document Management Systems (iManage, Sharepoint)

• Basic understanding of ITIL concepts

• Linux/UNIX

Additional Duties and Responsibilities:

Travel in and around the greater Metro New York Area to support clients

Non Standard shift / support hours in order to successfully implement or complete client projects or address client emergency situations

Participation in Service Desk activities and/or escalations in the office when not deployed to a client site including active ticketing system review, participation in active phone queue coverage