Job Details

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Tier I Phone Support Technician

RESTON-20196, VA, US
08/28/2018

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Required Skills

Cisco phone programming

Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

ROLE REQUIREMENTS

1-3 years with IP Phones (Cisco, Avaya, Shoretel etc)

General Knowledge of Telephone Systems and Networks

Ability with basic Cisco phone programming (Login, SIP Info, IP Information settings etc)

Works with both internal and external users to understand requirements and needs

Executes requirements through application of best practices to ensure consistency, maintainability and compliance

Strong ability to follow process, installation guidelines and comprehension of decencies on network roll out/network change protocols

Experience with technology change management

Experience and proficiency with enterprise wireless and network engineering standards

Knowledge of network and wireless standards and installation best practices

Experienced in the installation/ deployment of WAPs

General Knowledge or familiarity of building construction

Knowledge of structured cabling standards and best practices

Ability to read, comprehend floor plans

Knowledge of Infrastructure in Data Center Infrastructure/Telco Closets/MDF/IDF

Knowledge of structured cabling in commercial environments and Experience in cable systems patching

Knowledge of National Building Codes and standard including BISCI standards.

Knowledge of TIA/EIA 568A and 568B Standards with experience in terminating copper cables CAT5,5E,6,6A on patch panel and station jacks

Experience in network rack, stack and patching including ability to read and execute a patching schedule

Perform major and minor preventive maintenance and repairs by troubleshooting cabling system issues.

Identify, track and remove abandoned cable as required

Test every newly installed or relocated cable in accordance with established procedures.

Keep cable neatly tied and bundled while maintaining safety standards.

Record time and materials used on daily work assignment.

Return all equipment and supplies to respective locations after the job completion.

Complete required paperwork including installation checklist, timesheets, service orders, inspection reports, closeout photos and various other logs.

Understand, adhere to, and promote environmental, health & safety policies.

Escalate any issues promptly following written escalation protocol

Assist co-workers with installation and routine maintenance of structured cabling systems.

Maintain and neat and orderly work environment and clean up any and all debris and packaging at end of shift.