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NEC Telecom Technician

BOHEMIA-11716, NY, US
09/07/2018

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Required Skills

Linux OS’s

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

We are looking for a telecom technician to go onsite for one of our clients.

The Onsite Technician must effectively diagnose and solve problems on NEC phone systems, network and data equipment, especially NEC SV9500, NEC SV9300, and UM8700.

Perform a wide range of services, from basic repair to full installations with little or no supervision.

Essential duties and responsibilities:

Moves phones, replaces phones, trouble shoots phones, installation of cable, and general cable / infrastructure maintenance.

Performs installation, maintenance, and troubleshooting on Key and PABX phone systems

Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products

Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits

Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely

Install cables and testing

Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests

Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Supports other departments by providing corrective actions to Trouble Tickets, assist the
Technical Assistance Center (TAC) as required

At customer premises locations identify demarc, pretest and install IAD and loop testing.
Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise

Participate in the on-the-job training program and maintains a working knowledge of all equipment.

Possess hand and finger dexterity and good eyesight with the ability to determine colors.

Requires daily travel, with some overnight travel possible on occasion.

Must be available to be on call after normal business hours and perform service, installation and maintenance work during night time hours is expected.

Protects confidential information, observe and participate in vehicle and office safety programs

Keeps office clean and secure at all times. Operate within and support all company policies and procedures including dress code and vehicle operating policy

Responsible and accountable for maintaining all company equipment to be operational at all times

Adheres to scheduled order completion and maintenance time frames.

Other Duties and Responsibilities as assigned.

Certificates, Licenses, Registrations

Security Background Check is Mandatory

Valid driver’s license and must maintain an acceptable MVR that meets the company insurance provider’s standards

Must be certified in NEC SV9500 and SV9300

Cisco Certifications are a plus

Other Skills and Abilities

3 -5 years of related telecommunications experience

Basic knowledge of VoIP, networks and data

Working Knowledge of Windows/Linux OS’s

Working Knowledge of Adtran equipment

Working Knowledge of Cisco Routing and Switching

Experience resolving complex LAN/WAN issues

Education and/or Experience

H.S. Diploma or Associates degree (A. A.) or equivalent from two-year college or technical school; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.