Job Details

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Production Support Engineer

NEW YORK-10011, NY, US
10/09/2018

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Required Skills

Python, Linux Operating systems

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Financial Services client is seeking a Production Support Engineer to join their NYC team.

The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting.

The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.

Responsibilities

Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments.

Raise and track issues through the use of the ServiceNow helpdesk ticketing system and answer internal and external inquiries related to the production trading environment.

Liase with support and technical staff at Dealer/Client sites.

Work closely with the Client Services and other teams to resolve technical issues in a timely manner.

Participate in global support meetings as requested.

Participate in night and weekend support and software releases.

Required Skills

Strong analytical and problem solving skills

Team oriented and skilled in working within a collaborative environment

Ability to effectively prioritize in a fast-paced environment and shift gears as needed

Good written and oral communication skills; candidate will be expected to interact with persons at all levels within and outside of the organization

Highly self- motivated and directed with a keen attention to detail

Essential Technical Skills

College Degree in Engineering, Computer Science or some other relevant discipline is preferred

5 years of experience working in the Financial Services Industry

Strong working knowledge of Windows and Linux Operating systems

Knowledge writing basic SQL queries

Ability to write basic scripts in ex. Perl, Python, Batch or Shell

Ability to create / review system/support metrics to ensure excellence in service to our

Preferred Skills

Control-M Batch Scheduling Experience (both administration and scheduling)

Working knowledge of the ITRS monitoring solution

Experience with FIX 4.2, 4.4, 5.0 SP2, API messaging, TCP/IP and Networking fundamentals

Experience using ServiceNow (Administration knowledge preferred)