Job Details

Email to Friend Save Back

Application Support Manager

DOWNERS GROVE-60515, IL, US
10/16/2018

-

Required Skills

Active Directory

Company

Infinity Consulting Solutions, Inc

Experience

2 to 5 Year(s)

Job Description

Application Support Manager

We are working with a growing logistics firm and they are currently looking for an Application Support Manager to work out of their headquarters in the western burbs of Chicago.

The Application Support Manager will be responsible for the day to day support of all enterprise applications as well as the management of daily activities of the Application Support Team.

The successful candidate should have experience supporting a complex, high availability application portfolio and demonstrate a passion for technology and collaborative problem solving.

The position requires in-depth technical skills, knowledge of industry best practices, IT service management, and a passion for continuous improvement.

Responsibilities

Establish, improve, and maintain operational procedures, policies, reporting and standards for assigned work areas

Document and provide guidance to Application Support Team members on application deployment, change, and incident management processes

Participate in and manage assigned critical incidents to resolution including completion of root cause analysis

Participate and/or perform application or system upgrades

Support and maintain packaged applications

Install and upgrade of custom .NET applications

Participate in 24/7 on-call support rotation

Manage, coach, and develop new and existing team members into a cohesive, collaborate team

Assesses opportunities for application and process improvement

Requirements

2+ years supporting Enterprise Applications in a corporate environment

Previous experience managing or leading a team

5+ years of experience in a large enterprise environment

Demonstrated ability to support and implement high availability software solutions

Knowledge of Windows server platforms (2008, 2012, and 2016)

Strong knowledge of Windows Remote Desktop technologies, IIS, Active Directory, and FTP

Experience with the deployment of custom .NET applications

Familiar with standard database and web development technologies such as .NET and
Microsoft SQL Server

Ability to install and configure Enterprise Applications

Experience with monitoring and log analysis tools

Solid understanding of application release methodologies and processes

ITIL v3 Foundations certification a plus