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CFE Trade Desk Associate

CHICAGO-60620, IL, US
11/19/2018

-

Required Skills

Linux

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Job Description

Responsibilities:

Technical Support

Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (e.g. FIX, BOE, PITCH), trading and features/function using the "Deliver Plus One” standard

Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support

API Certification testing

Logical port creation and modification of default settings

Provisioning internal/external user web tool access

Testing/understanding changes to systems and functionality prior to deployment
Trading Support

Support sales team with data/order type behavior requests

Service manual Cancel Order from TPHs

Futures Settlement Price Verification

Service and Support Block Trade and ECRPs

Trade reviews

Voluntary price adjustment management

Clearing/trade bust/adjust support

Data mining and research

Operational System Monitoring

Perform daily system startup/shutdown checks

Monitor exchange systems and keep dashboards green

Futures Audit Logs queue (automated procedural tracking system)

Auction/Rotation monitoring

Futures Product Management (i.e. creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)

Ad hoc project assignments

Job Requirements:

The ideal candidate will possess:

Equivalent of Bachelor's degree or higher

Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.

Ability participate in weekend testing as required

Two to five years' experience in a securities related or technical support position

Proficiency in Windows and Linux desired

Strong troubleshooting, problem-solving and customer service skills

Vigorous desire to learn Bats technology and to be an Futures SME

Ability to work well in a dynamic team oriented environment

Excellent written and verbal communication skills