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Field Support Engineer

SAN ANTONIO-78208, TX, US
11/29/2018

-

Required Skills

PowerPoint

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

PRIMARY OBJECTIVE:

The On-Site Support Services Consultant assists specific clients and their respective end users, at the clients designated location, on a variety of issues.

This role identifies, researches, and resolves technical problems.

It also responds to telephone calls, email and personnel requests for technical support.
Additionally, the role is responsible for documenting, tracking and monitoring client interactions to ensure a timely resolution.

May also be called on to travel to client locations and provide field replaceable unit support.

MAIN TASKS & DUTIES:

Troubleshoot and resolve client generated event (CGE)

Document effort and steps taken to resolve client issues

Interact with customers and perform basic end-user customer training

Guide troubleshooting efforts face to face and over the telephone

Handle escalations with vendors and other third parties

Understand and abide by all internal and client security and operational policies

POSIITON REQUIREMENTS:

Associates Degree or equivalent relevant work experience (2+ years remote IT support in a service desk environment).

3-5 years of professional services consulting required.

Maintain Level 2 skillset and knowledge in the following core technologies:

Server Administration

AD, Group Policy, Small Business Server administrative skills

Strong Desktop Management skills and knowledge of desktop management tools especially
Windows Server Update Services and Windows Deployment Services

Infrastructure Administration

Basic Administration of common firewalls and switches (Cisco ASA, Dell / SonicWall, Sophos UTM, WatchGuard)

Data Storage Administration

Experience with management of Local Storage, knowledge of RAID types for common server platforms (e.g. Dell, Client, Lenovo, etc….)

Administration of common Backup, Disaster Recovery and Replication Technologies

Network and Business Application Administration including:

Active Directory

Citrix / Terminal

Exchange

Cloud Services a plus:

IAAS Azure, AWS, etc….

PAAS - O365, SharePoint Online, Corporate OneDrive

Private/Public Cloud Hybrid Solutions

Provide level II Integration, maintenance, troubleshooting and user support for your clients

Microsoft Windows 10

Microsoft O365, Windows Server

OpsWare, VNC, SSH, Visio

Microsoft Word, Excel, Outlook, PowerPoint

One or more of the following certifications:

CompTIA A+ Technician

CompTIA Network + or Microsoft Technology Associate (MTA)

Cisco Certified Network Associate

SUPERVISORY DUTIES:
None, however, this role may be asked to assist in training peers and new hires.