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Release of Information Specialist

NEW YORK-10010, NY, US
01/04/2019

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Required Skills

Microsoft Word

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Position Summary: Responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Requirements:

High school diploma or GED

A minimum of an Associates’ Degree in healthcare related discipline desired

Two years prior work in the medical, billing, or insurance office

Knowledge, experience and/or training in accurate data entry, office equipment and procedures

Ability to research claim issues quickly and accurately

Demonstrates problem-solving skills by thoroughly understanding Plan requirements in order to make decisions regarding claim processing

Qualifications:

Administrative experience in an office setting: Previous release of information, medical records, or other related experience in a healthcare environment is preferred

Proven customer experience and/or training

Ability to effectively use computer software and technology mainly Microsoft Word and Excel

Ability to read and comprehend simple, healthcare terminology

Effective verbal and written communication skills

Effective organizational skills a must

Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers

Must be able to multitask effectively

Job Responsibilities:

Ensure accurate and timely data entry of incoming records and appeals

Coordinate the mailing of correspondence (sample, letters, review findings, etc.) pertinent to review activities

Completes certified mailing documents and maintains such documents for retrieval

Review correspondence received and identifies the type of document being submitted for action

Dispositions correspondence for either data entry, Operations Unit Manager review, or processing

Identifies late appeal request, indicates status on correspondence, and submits to
Operations Unit Manager for review and disposition

Generate daily Tracking Reports for Operation Unit Manager review

Demonstrates knowledge of and ability to file and retrieve hard copy and electronic documents (letters, worksheets, charts, etc.)

Prepares documents for scanning

Resolves problems resulting from Reviewer’s inability to locate documents

Audits randomly selected cases to ensure quality processing

Documents phone calls and follows up on issues if needed

Prepares a response to P993 Reports for Operations Unit Manager review

Demonstrates knowledge of data reports (i.e. Open, Closed, Aging) and Account Reports

Be able to write up critique and responses to issues raised by clients within their account written and verbally