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Enterprise Applications Engineer

CHICAGO-60602, IL, US
01/22/2019

-

Required Skills

Microsoft Office

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Enterprise Applications Engineer

Position Summary:

As an Enterprise Applications Engineer, you will be responsible for research, development, implementation, and maintenance of global enterprise software solutions with an emphasis on the document management system.

The Enterprise Applications Engineer will be a subject matter expert on key document production software such as iManage Cloud, Microsoft Office, Litera/Forte, Workshare, etc.

The Enterprise Applications Engineer will find new and innovative solutions for existing challenges and current platforms. This includes, but is not limited to, these and other critical functions:

Leading project teams to research, evaluate, design, implement and support the firm's document management system (iManage Cloud).

Liaising with leaders of other business units (e.g. Security, Data Governance, Records
Management, etc.) to ensure that their needs are understood and met.

Establishes and maintains best practices for managing the iManage system including security, metadata management, workspace design, etc. for the cloud.

Utilizing his/her technical creativity to identify and implement additional enhancements and new software solutions across various enterprise applications.

Recommends firm standards on Microsoft Office settings and third-party products such as, but not limited to, document comparison tools, metadata tools, and firm templates.

Duties & Responsibilities:

The successful Enterprise Applications Engineer must have knowledge and proficiency in a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server and Microsoft Office (Word, Excel PowerPoint and Outlook) with demonstrated knowledge of various document comparison and metadata tools, firm templates, Microsoft Office third party add-ins, etc.

The Enterprise Applications Engineer must also display strong analytical skills, attention to detail, and quality assurance processes, along with the ability to use independent judgment and discretion when making majority of decisions with regards to implementing Enterprise technology projects.

Experience with Remote Access and Security Software/Tools such as Citrix.

Advanced experience with Microsoft desktop operating systems including a working knowledge of the registry.

Promptly respond to escalated issues and calls regarding any of the above.

Support enterprise digital strategy and organizational change management.

Define, set up, and execute test cases to validate that the solution meets functional and non-functional requirements.

Collaborates with internal IT and iManage resources to troubleshoot issues and performance optimization.

Advises upper management on new features of enterprise applications, evaluates benefits of those features, and coordinates with internal trainers to introduce those features and related workflows to the firm.

Skills & Competencies:

The person in this role must be experienced in working effectively with IT developers, architects and external vendors in advocating on behalf of end users.

Minimum Five (5) years of experience in a PC hardware/multi-user software applications support role is required.

Experience with enterprise class software installations and upgrades, training and technical documentation is desired.

Familiarity with iManage reporting and data import/export tools (from iManage or third-party) desired.

Experience leading project teams to implement complex software solutions in a large, multi-office environment is desired.

Strong communication skills, including presentation skills and ability to tailor communications for the intended audience.

Strong time management skills with proven ability to multi-task and maintain professional demeanor under pressure.

Ability to function at a high level in a fast-paced environment where requirements and projects may change quickly.

Qualifications & Required Experience:

A Bachelor's degree in Computer Science, related field or appropriate work experience is required.

Position also requires the ability to work under pressure to meet strict deadlines.