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Tier 2 NOC Engineer

HOUSTON-77011, TX, US
03/30/2019

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Required Skills

network topologies

Company

Infinity Consulting Solutions, Inc

Experience

5 to 7 Year(s)

Job Description

Seeking a mid-level Data Center engineer in our Network Operations Center (NOC) in Houston, TX.

This is a tier 2 level resource with specialized knowledge and experience in virtualization, enterprise storage systems, replication technologies and DR architectures, storage and backup, networking and telecommunications.

This position will work closely with our team of senior engineers and infrastructure group to maintain, update, and introduce new functionality to the existing environment.

This person will also assist in supporting the Windows server environment and other server / storage infrastructure projects will be assigned as needed.

Technical Requirements:

Must have experience supporting and maintaining experience with Cisco routing/switching platforms and IOS

Must have experience supporting and maintaining Cisco Meraki

Must have experience supporting and maintaining ASA firewalls and Palo Alto firewalls

Strong knowledge of BGP, OSPF, EIGRP routing.

In depth knowledge of wireless topologies.

Experienced with in-depth protocol analysis

Demonstrated knowledge and hands on experience with LAN/WAN setup, TCP/IP protocol,
routing/switching configurations and firewall technologies

Experience with network topologies such as Ethernet, Fast Ethernet, GbE VLAN, and SONET

Experience in implementing converged networks to include VoIP, VTC and QoS methods

Demonstrated knowledge with content switching and load balancers

Troubleshooting complex network issues such as performance analysis, protocol problems, hardware failures and WAN/LAN connectivity issues

VoIP component configuration and deployment experience is a plus

Knowledge and experience with Juniper platforms is a plus

Have a general knowledge of systems and enterprise storage technologies

Typical Experience:

Five+ years in-depth experience maintaining and supporting technology solutions that utilize technical skills described above

Five+ years in-depth experience supporting and troubleshooting a multi-server windows
Domain network environment

Experience working directly with technical engineers and practice managers as well as nontechnical end users

Performance Abilities:

Handles escalations from Tier 1 teams.

Must be available onsite during normal business hours.

Follow standards. Update and provide documentation of current and new processes which adhere to best practices

Document technical problems, resolutions, and processes for assigned tasks and projects

Follow policies and procedures for change and incident management

Professional demeanor

Relentless focus in delighting customers, treating colleagues regardless of position with utmost respect

Able to interact confidently with C-level executives at Client Site.

Organized, able to manage and complete multiple projects simultaneously

Detail Oriented, able to apply consistency throughout the work product

Self-Starter in addition to having the ability to work in the guidelines of given directions

Able to work with outside vendors to troubleshoot issues and tackle problems

Efficient, effective at producing required results in a short amount of time

Strong communication, both written and orally (consistent, efficient, and effective)

Follow directions yet applies judgment and can be flexible

Team member yet knows when to work independently

Independent, with the ability to effectively work unsupervised

Pro-active, able to note things that need to be done without being prompted and proactively address them

Minimal travel required