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Production Support Engineer

NEW YORK-10010, NY, US
06/05/2019

-

Required Skills

Python, Message Protocols

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Our client is a leading provider for Market Data, and they are currently looking to add Multiple production support engineers to add to the organization.

These engineers will support level 2/3 issues across multiple asset classes and communicate directly with traders and portfolios mangers to resolves these issues.

Responsibilities:

Analyze and troubleshoot issues related to our Electronic Trading products in a production environment

Build and certify new connections, configure applications for these connections, and complete post-production testing

Handle client communication using language appropriate for non-technical users

Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and Product changes

Examine root cause statistics for trends in production issues

Design improvements to existing and new Configuration, Monitoring, and Troubleshooting Support tools

Help prioritize and be responsible for the Product backlog

Conduct capacity planning by analyzing client flows and trading statistics

Help develop metrics for internal consumption and trading system benchmarking

Help design and document trading system recovery procedures

Provide client feedback to the Product team collated through the certification process

Work closely with our clients and our internal Product, Tradedesk, and Engineering groups to facilitate expectations, influence and expedite implementation and resolution of issues

Qualifications:

4+ years working experience in similar application support roles

A technical curiosity with a passion for customer service and a genuine interest in financial markets.

Extensive experience in UNIX and Linux operating systems and commands,

Knowledge of Message Protocols; FIX or MQ is highly preferable.

Proven history of solving complex problems with a keen eye for detail

A willingness to learn and apply knowledge

Superb communication and client facing skills

An ability to handle your time effectively and multi-task in a fast-paced environment

Good project management skills for executing customer driven short term projects and implementation requests

Ability to remain calm working with urgency, multi-task, be a team-player, be client focused, and to adapt in a dynamic changing environment

We'd Love To See:

A Computer Science or Technology related degree

Good working product knowledge of Equity, Options, Futures, Fixed Income and FX market workflows and any exposure to Broker/Dealers, Hedge Funds and Regulatory Reporting requirements.

Experience with SQL or transactional databases and operating large structured and un-structured datasets (such as indexed data and delimited complex system logs)

Exposure to scripting languages, such as Perl, Bash, Korn, and/or Python is highly preferable.