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Integration Engineer

CHICAGO-60611, IL, US
06/06/2019

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Required Skills

XML, Unix shell scripting

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Responsibilities

Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries on the use of company APIs and software

Customer Inquiries: Resolve customer inquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions

Technical Documentation: Prepare and manage technical guides for external business analyst and developments teams to review for new functionalities and enhancements

API Code Sample: Prepare API samples and message templates for functionality that showing best practice for integrating to company

Technical Review: Perform periodic technical reviews of external integrations to company to identify areas of improvement for connectivity

Issue Handling:

Investigation: Provide root cause analysis and issue resolution guidance to Systems Operations, Development and Quality Assurance teams

Impact Assessment: Collaborate with customers and internal teams to assess external integration impacts to drive design decisions for issue resolution

Escalation: Escalate issues to internal teams when necessary, clearly articulating problems and steps required for resolution

Resolution: Consistently and correctly prioritize and resolve issues independently, with minimal supervision

Process Improvements: Review internal process improvements for inter-team collaboration efficiency, and produce tools for troubleshooting using Java, SQL, Excel, VBA

Qualifications

Knowledge and Experience

Bachelor's degree in Management Information Systems or similar

Master's degree is in Management Information Systems or related subject (desirable)

Ability to effectively use SQL as an analytical tool

Object-Oriented Programming (Java/C++), XML, FIX, Unix shell scripting

3-5 years experience working in a technical client-facing role preferred

Rigorous troubleshooting techniques plus willingness to convey technical details clearly and politely

Excellent communication skills; good written English and concise, clear documentation

Ability to independently learn nuances of a complex, multifaceted system with minimal supervision

Ability to multi-task, prioritize and escalate when appropriate