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Production Support Engineer

NEW YORK-10011, NY, US
06/07/2019

-

Required Skills

basic scripts, SQL queries

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Fintech Client

Production Support Engineer

Midtown NYC

Full Time

The candidate will be expected to provide technical support to external Dealer and Client users of the GUI application and API connections; track and resolve issues in the production and non-production trading environments; provide technical support for internal operations and sales groups; review and improve existing support processes, monitoring, and alerting.

The candidate will work closely with application developers, the release engineering team, infrastructure, and business analysts to identify and resolve issues, and promote change within the environment.

The candidate will be part of a global support team, providing support to our trading environment between the hours of 7 AM and 6 PM EST.

There will also be a requirement for the candidate to work outside of normal business hours regularly, including rotating night and weekend on-call responsibility.

It is vital that the candidate possess strong problem-solving, time-management, and communication skills.

Position Responsibilities

Act with a sense of urgency on identified issues in all environments, with priority given to problems in the production trading environments.

Raise and track issues through the use of the Ivanti helpdesk ticketing system and answer internal and external inquiries related to the production trading environment.

Liase with support and technical staff at Dealer/Client sites.
Work closely with the Client Services and other teams to resolve technical issues in a timely manner.

Participate in global support meetings as requested.

Participate in night and weekend support and software releases.

Required Skills

College Degree in Engineering, Computer Science or some other relevant discipline is preferred

3 -5 years of experience working in the Financial Services Industry

Working knowledge of the ITRS monitoring Geneos solution

Strong working knowledge of Windows and Linux Operating systems

Knowledge writing basic SQL queries

Ability to write basic scripts in ex. Perl, Python, Batch or Shell

Ability to create / review system/support metrics to ensure excellence in service to our clients

Control-M Batch Scheduling Experience (both administration and scheduling)

Experience with FIX 4.2, 4.4, 5.0 SP2, API messaging, TCP/IP and Networking fundamentals

Experience using Ivanti IT Service Management Solution (HEAT)