Technical Support Representative
CHANHASSEN-55317, MN, US
06/11/2019
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Required Skills
Windows 7 computer systems
Company
Infinity Consulting Solutions, Inc
Experience
1 to 3 Year(s)
Job Description
Technical Support Representative (Level 2) - 4 Openings!
6+ Month Contract to Hire
Chanhassen, MN
Position Overview:
We are looking to build a team of energetic, highly organized, phone and email support representatives with the ability and desire to work in a fast-paced environment! Superior follow-up and communication skills are a must.
Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).
Candidates should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users.
Position Responsibilities:
Assist remote end-users by phone and email
Create, respond to, prioritize, and escalate tickets as necessary
Follow set policies and procedures when assisting end users to ensure proper handling of
requests
Provides timely responses and status updates to end users
Support of internal/proprietary and third party applications
Interfacing with onsite and remote in a professional and reliable manner
Position Requirements:
1+ year of experience in a Help Desk/Service Desk or Technical Support Position
Experience handling tickets from the 1st call until resolution
AAS Degree and/or Technical certifications are preferred, but not required
Experience with an IT ticketing system
Previous customer service, helpdesk or technical support experience
Ability to accurately collect and track information
Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).
Excellent written and verbal communication skills, ability to use precise wording and
customer friendly language
Detail-oriented and productive without compromising quality
Demonstrated aptitude for technology and solving problems
Ability to handle multiple tasks and prioritize them effectively
Excellent organizational skills
Tech Support Executive
Information Technology
No Preference
Contract To Hire
Other
2
Candidate Requirements
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Bachelors
Walkin Information
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY,
US
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