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NOC Engineer - 1st Shift

CHICAGO-60610, IL, US
06/12/2019

-

Required Skills

VMWare, IPv6

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

NOC Engineer - 3rd shift

Job Description:

Our client is looking for a NOC Engineer to help provide 24x7x365 support for the networks, systems and applications used to deliver a variety of smart grid services to our customers.

This position is instrumental in continuing the development of foundational systems and processes on which the NOC is based.

We are seeking a seasoned NOC technician who can bring a wealth of experience to bear.
Ideally, the candidate has been through the early stages of establishing a similar NOC environment.

Roles and Responsibilities:

Staff the 24x7 Network Operations Center on various shifts

Monitor all production networks, servers, applications and services

Respond to alerts/alarms according to standard operating procedures

Respond to escalations from Customer Service (Tier 1 & 2) or Customer NOCs

Track all issues in a ticketing system

Help define and document operations Methods & Procedures (M&Ps) for the Network
Operations department.

Implement and strictly follow change management procedures and systems

Develop, maintain and improve system architecture and operational documentation

Document changes in location, status, and configurations of assets and resources

Work with third party vendors both during routine deployment and outages. Ensure escalations are handled in a professional, consistent, and relentless manner.

Support equipment delivery processes and equipment configuration as required

Assist with the development of business processes and systems to establish and measure
Key Performance Indicators (KPI) which will be used in customer Service Level Agreements (SLA).

Systems would include a Network Management System (NMS), Trouble Ticket System (TTS) and
Change Management System (CMS).

Provide technical leadership and mentoring to Junior members of the NOC staff, assisting them in their technical and professional development

Passionate about making customers happy

Excellent work ethic - high output (i.e. 20+ tickets a day) and attention to detail

Schedule flexibility with ability to work non-standard business hours and shifts and be included in regular rotation of an off-hours pager or occasional shift coverage for holidays or other staffing reasons (vacation, sick, etc.).

Required Experience

Degree from a recognized college or university, with a bachelor's degree in computer science, information systems, electrical engineering, or a related field.

Qualifying experience and/or technical certification (e.g. CCNA/CCNP, RHCT, etc.) may substitute for the required education.

Ideally, 2+ of relevant 24x7x365 NOC experience, preferably at a carrier-class level with an Internet or Application Service Provider.

Must have experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and scripting capabilitities

Excellent analytical, problem-solving and technical troubleshooting skills.

Strong verbal and written communication skills; ability to remain composed and
professional in stressful, high pressure situations

Good understanding on ITIL and Service Management concepts

Highly motivated, self-starter with a positive attitude and strong initiative to face the
challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization.

Familiarity of smart grid and electrical utilities a plus

Technical competence:

Must have experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and scripting capabilities

Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus.

Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms; CCNA/CCNP is a plus.

Experience with wireless/RF networking technologies is desirable.