Job Details

Email to Friend Save Back

Technical Support Representative

MINNETONKA-55305, MN, US
06/26/2019

-

Required Skills

Microsoft Office

Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

Technical Support Representative 10 Openings!

Contract to Hire

Minnetonka, MN

Summary: Technical Support Representatives are responsible for assisting and educating our customers using a variety of modes including phone, web, and chat.

Customer inquiries are related to both software and hardware, account management, installation and best practices relating to our product and industry.

We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance.

Career advancement is readily available for motivated, creative, hardworking and positive individuals!

Primary Responsibilities:

Rapidly respond to incoming customer inquiries, focusing on quality and customer satisfaction

Clear and thorough documentation of customer interactions

Support inquiries include questions relating to: Hardware, Software, Wireless communications, OTAP, Account Management, Upgrades, and Online orders.

Willing to fiercely advocate on behalf of and represent the Voice of the Customer

Research and prepare detailed escalations to second level support which includes Wireless
Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership

Review, manage and follow up on open issues as needed

Project work that includes long and short-term initiatives

Required Skills:

1+ years of experience working within a customer service, call center, and/or IT help desk environment

Excellent written and verbal communication skills

Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)

Customer Service driven mindset

Ability to work assigned shift hours.