AV Support Specialist
NEW YORK-10006, NY, US
08/07/2019
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Required Skills
Microsoft Office Suite applications
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Summary:
The AV Technical Support Specialist will coordinate, execute, and support the audiovisual requirements of executive, educational and routine meetings within a fast paced customer service focused environment.
Duties and Responsibilities:
Setup, testing, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment;(e.g., video data projection systems, computers, audio- and videoconference equipment, video switchers, microphones, video cameras, audio systems, and operation of Integrated AV systems). Provide best effort assistance to fulfill any multimedia technical needs as assigned.
Provide basic in room PC, laptop, email, wireless internet access and Power Point setup support.
Coordinate with Client's IT Department for advanced support if required.
Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
Provide consultation and education to all levels of end users on presentation technology equipment.
Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
Perform regular preventive maintenance checks (e.g. either report or address troubles such as cable management issues, safety standards noncompliance, etc.).
Maintain conference room integrity and escalate housekeeping of technical issues outside of AV and conferencing technology and applications to appropriate department.
Maintain understanding of current and new technology.
Education and/or Experience:
Required:
High School diploma or equivalent.
A minimum of 1 years of AV and presentation technologies experience.
A minimum of 1 years of customer service experience.
Basic knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook)
Preferred:
Knowledge of WebEx, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
Knowledge and understanding with Tandberg/Cisco, Crestron.
Strong dedication to customer service.
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem solving skills
Able to work harmoniously and effectively with others
A self-starter who desires to show ownership and commitment to the job
Able to preserve confidentiality and exercise discretion
Third Party Applications Not Accepted
Support Analyst
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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7/18/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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