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Mitel Field Service Technician

EDGEWOOD-11717, NY, US
08/11/2019

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Required Skills

Cisco Routing

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

Mitel Field Service Technician

Summary The Mitel Field Service Technician must effectively diagnose and solve problems on Mitel phone systems, network and data equipment. Perform a wide range of services, from basic repair to full installations with little or no supervision.

Certificates, Licenses, Registrations

Mitel Certifications (3300, 3300IP, SX2000, SX200, NUPOINT VM) Must have

NEC experience or Certifications

Valid driver’s license and must maintain an acceptable MVR that meets the company insurance provider’s standards

Cisco Certifications are a plus

3 -5 years of related telecommunications experience

Basic knowledge of VoIP, networks and data

Working Knowledge of Windows/Linux OS’s

Working Knowledge of Adtran equipment

Working Knowledge of Cisco Routing and Switching

Experience resolving complex LAN/WAN issues

Essential duties and responsibilities:

Performs installation, maintenance, and troubleshooting on Key and PABX phone systems

Performs installation, maintenance, and troubleshooting on Voicemail and Call Center products

Utilizes thorough knowledge and experience, testing, troubleshooting, cutting over, and turning up of phone lines, PRI’s, voice and data T-1’s, Trunks, and integrated circuits

Troubleshoot telephone system hardware/software, voicemail, and telephone set and feature issues on site and remotely

Install cables and testing

Establishes service by studying equipment requirements; researching documentation, ordering and gathering components and parts; completing installation; performing acceptance tests

Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Informs Manager on any and all problems

Supports other departments by providing corrective actions to Trouble Tickets, assist the Technical
Assistance Center (TAC) as required

At customer premises locations identify demarc, pretest and install IAD and loop testing. Assist remote centers with hosted IP-PBX/managed services test and turn up to customer premise

Participate in the on-the-job training program and maintains a working knowledge of all equipment.

Possess hand and finger dexterity and good eyesight with the ability to determine colors.

Requires daily travel, with some overnight travel possible on occasion.

Must be available to be on call after normal business hours and perform service, installation and maintenance work during night time hours is expected.

Protects confidential information, observe and participate in vehicle and office safety programs

Operate within and support all Forerunner Technologies Inc. Company policies and procedures including dress code and vehicle operating policy

Responsible and accountable for maintaining all company equipment to be operational at all times

Adheres to scheduled order completion and maintenance time frames.

Other duties/responsibilities as assigned