Technical Support Specialist
WASHINGTON-20010, DC, US
08/20/2019
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
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Job Description
Technical Support Specialist
Washington DC; 11AM-7PM
Summary:
The Technical Support Specialist is responsible for providing Level II technical hardware and software support.
Duties and Responsibilities:
Assist users to resolve computer related problems such as inoperative hardware or software, including network connections.
Assist with work projects such as converting to new hardware or software.
Use and maintain call records in IT Incident Management System.
Maintain Personal Computers, printers, monitors, and scanners (collectively "Hardware”) in good operating condition, correcting product malfunctions and failures.
Hardware Support functions that include, but not limited to, end user support, desktop support, laptop support, visiting office setups, and Blackberry tasks.
Perform computer imaging and post image configurations, and basic printer troubleshooting working with the vendor on repairs.
Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
Provide preventive hardware and software maintenance on Hardware at regularly scheduled intervals, perform diagnostics and adjust electronic components or update new software releases as necessary.
Provide break/fix support for telephone hardware at Users' desktops, including handsets, telephone cords and telephone base-units.
This does not include programming of phones.
Software support functions that include, but not limited to, troubleshooting of applications that are standard within our environment. Installation and configuration of software, and support of third party applications in coordination with vendors.
Install business-related software and resolve hardware and software problems on Personal Computers.
Ensure the visiting clients can access Firm data and outside visitors can connect to the Internet, as well as, ensure visitor equipment is setup and functioning prior to the visitor's arrival.
Manage the assets both deployed and in inventory, maintaining accurate Remedy records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
Education and/or Experience:
BA/BS degree or equivalent work experience
Proven success supporting technology and delivering high quality customer service
Experience with windows compatible personal computers and Microsoft Windows 7 and 10
Smartphone experience, e.g., iPhone, Android
Proficiency with Microsoft Office, Citrix and legal specific applications
Preferred:
Law firm experience
A+ and Microsoft Office certifications
Third Party Applications Not Accepted
Technical Support (Level IV)
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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8/14/2019
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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