Job Details

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Desktop Support Engineer

WASHINGTON-20007, DC, US
11/22/2019

-

Required Skills

A +

Company

Infinity Consulting Solutions, Inc

Experience

2 to 4 Year(s)

Job Description

DESKTOP SUPPORT ENGINEER

A global legal organization is actively seeking an experienced Desktop Support Engineer to join their local team.

The Desktop Support Engineer should possess excellent customer service skills and technical knowledge to provide primarily onsite support to a local corporate office as well as 2 other local offices.

The ideal Desktop Support Engineer should be comfortable working in a fast-paced environment and can assist local and remote users with both hardware and software issues, miscellaneous technical issues, application access, published applications and documents for employees and legal professionals.
Seeking an energetic go-getter who is self-sufficient, can work independently and able to provide white-glove service.

Excellent communication skills are required.

Responsibilities:

Maintain/Install end user software and hardware and troubleshoot/resolve issues in a timely manner: Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications.

Windows 10 Enterprise: Install/configure Windows, MS Office, Security Software, and essential applications.

Account Administration: Active Directory Users and Computers and Security Groups/Citrix App-Center users and publications /Web applications/Physical Security (proximity cards).

Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.

Maintains Active Directory Users and Computers, passwords, data integrity and file system security for the desktop and thin client environment.

Publishes applications and documents in Citrix Studio

May participate in development of information technology and infrastructure projects.

Conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Performing other duties as assigned.

Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area.

Administrative tasks: Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Respond to email and communicator messages. Maintain a written spreadsheet of all current IT hardware.

Requirements:

High School diploma or equivalent required. Bachelor's degree in a technical field is preferred.

2+ years of progressively responsible experience in a Desktop Support or Service Desk role

Experience installing Windows 10 and troubleshooting/resolving desktop and laptop software and hardware issues is required.

Microsoft Office proficiency

Ability to work independently and in a team environment; perform follow through on tasks

Excellent troubleshooting, problem-solving, and customer service skills

Excellent attention to detail and organizational skills

Experiencing installing applications

Experience working in Citrix App-Center and with Thin clients is a plus.

Excellent verbal, written and interpersonal communication skills

Ability to interact with clients in a professional manner over the phone, in person, and in writing.

Ability to work in a fast-paced work environment and support on-site and remote end-users

Ability to keep abreast of the latest developments in hardware and software technologies

Ability to maintain software and hardware inventory

Ability to multi-task and prioritize/re-prioritize work

Responsive and able to deliver the highest level of customer service

Network + and A + certifications are preferred.