Job Details

Email to Friend Save Back

Production Support Engineer

WILMINGTON-19804, DE, US
11/28/2019

-

Required Skills

Unix/SQL

Company

Infinity Consulting Solutions, Inc

Experience

Job Description

Production Support Engineer

ICS is working with a Fortune 500, industry leading financial institution in Wilmington, DE looking for an Application Support Technician.

You will become an asset to the company since they expect to convert candidates within 8 months.

Can you picture yourself working for one of -America's Ideal Employers-? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation.
They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group.

With on-site training and mentoring, they are committed to your professional development as well.
Responsibilities:

Requirements

Application Support is dedicated to ensuring that the suite of global applications and infrastructure are available in order to provide the highest quality experience for our customers and employees who service them.

In this role you will provide frontline support for production incidents and changes for critical applications, ensuring the overall stability of the environment.

You will identify chronic issues, productivity efficiencies & improvements and then partner with SRE and Application Development Teams to implement permanent resolution.

Roles & Responsibilities

Provide production incident and change support during scheduled shift

Adhere to and uphold the highest standards for change an incident management best practices

Take ownership in managing and resolving issues and problems encountered in a timely manner to ensure minimum disruption to internal and external clients

Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability

Partner with SRE and Application Development teams to resolve chronic issues, uplift monitoring and implement automation for improved stability and efficiency

Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization

This position will be 25% incident management, 25% automation using tools like Ansible or the internal tool suite, 50% working with the application development team to resolve chronic issues, improving
monitoring and alerting, and developing automation and self-healing.

Necessary skills:

Scripting in Unix/SQL

Familiarity with monitoring tools like Splunk, Wily, Genenos

DB/Middleware development experience