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IT Project Coordinator - Software

OAK BROOK-60523, IL, US
12/02/2019

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Required Skills

interpersonal skills

Company

Infinity Consulting Solutions, Inc

Experience

1 to 3 Year(s)

Job Description

IT PROJECT COORDINATOR - SOFTWARE

Seeking an experienced IT Project Coordinator to join an established software company. As an IT Project Coordinator, you will support new clients and act as liaison during the implementation of the company's custom software.

You will ensure the network is set up properly, do data prep, and provide training.

The ideal candidate must be comfortable being the liaison to clients and also training onsite with end users as needed.

Excellent communication and relationship management skills are required.

Responsibilities

Provide project management required for the completion of action items during the implementation process including the setup of new systems and additional modules to existing systems.

Provide in office support for team members during travel times.

Complete customer implementations while providing a positive experience and customer satisfaction.

Provide customer training over the phone regarding company software and functionality.

Provide onsite consulting and training services to customers to improve their efficiency and achieve their business goals.

Provide troubleshooting, assess nature of product or service issues and resolve problems.

Ensure all project cases have appropriate project documentation uploaded.

Handles special projects as assigned.

Conduct follow-ups after project closure to ensure implemented product success

Document all cases and case notes in designated tracking software.

Complete weekly time tracking in designated tracking software.

Provide support to customers via telephone and internet regarding software products as needed.

Travel to customer sites for business project meetings, configuration, testing, upgrades, training and go-live activities as needed.

Requirements

Bachelor's degree in Computer Science, Information Technology or related field preferred.

3+ years of experience in a Project Coordinator or Software Customer Support role preferred.

1+ year of experience in the computer software industry preferred.

Strong project management/project tracking skills required.

Strong interpersonal skills with the ability to build effective working relationships.

Previous experience working and interfacing with clients regularly, over the phone

Strong problem-solving skills.

Ability to learn quickly and multitask in a fast-paced environment.

Very good understanding of Windows-based PC's, including file structure.

Ability to remain calm under pressure and be diplomatic yet firm in difficult situations.

Strong communication skills, both verbal and written.