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Data Center Technician - 3rd Shift

CHICAGO-60615, IL, US
12/28/2019

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Required Skills

CRM databases, IP networks

Company

Infinity Consulting Solutions, Inc

Experience

3 to 5 Year(s)

Job Description

DATA CENTER TECHNICIAN – 3RD SHIFT

Seeking an experienced Data Center Technician to join an established and growing global financial institution.

The Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to procedures and industry best practices.
The work will be a mix of maintenance, support as well as project-based or tasks received via Service Now.

In all cases the Technician will ensure that appropriate task follow the Change Control rules and support the task as documented by the requester.

This role includes carrying out daily checks, including ensuring security is maintained within the DC Halls, managing visiting customers and third-party vendors, ensuring all work activity is captured and updates entered into Service Now and inventorying consumables required for daily tasks.

In addition, the Technician will provide work procedures as requested by the Data Center Manager and assist Data Center Engineers with gathering information for work orders.

Responsibilities

First line escalation point for serious incidents or technical issues

Execution of MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers

Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.)

Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained

Carry out QA in Data Center Halls and access centers

Record details of all hardware deliveries received from S&R

Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately

Qualifications

2+ years experience working in a Data Center as a technician

Experience with hardware manufacturer installation standards and knowledge of copper and fibers cabling installations and standards, with preference given to the following qualifications:

Certified Data Center Technician CDCT

Client Accredited Platform Specialist

Systimax Copper Installation ND5541

Systimax Installation & Maintenance ND3341

Corning NPI Membership

ITIL V3 Foundation Certificate

BICSI Practices and Procedures

Basic network knowledge and experience of Ciena, Juniper and Force 10 hardware

Understanding of IP networks

Experience of working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes

3+ years' experience using Microsoft Office and CRM databases

Ability to prioritize effectively

Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicate issues and results to co-workers and escalate to immediate management

Ability to manage 3rd party contract staff/companies working within the DC

Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team

Effective written and verbal communication at all levels

Proven ability to work independently with minimal supervision