Unified Communications Engineer - Telecom
CHICAGO-60615, IL, US
02/24/2020
-
Required Skills
Microsoft Skype, Cisco Collaboration accreditation
Company
Infinity Consulting Solutions, Inc
Experience
5 to 7 Year(s)
Job Description
The Unified Communications Engineer is responsible for building and supporting scalable and cost effective unified communications services required across the firm, including video-telephony, voicemail, instant messaging, presence and video conferencing.
Provide high quality solutions to integrate the firm's unified communications services and technologies
Remain current on developments in unified communications (technologies, products, practices and trends)
Evaluate new systems and technologies to increase service levels and reduce costs
Contribute to projects to deliver new unified communications services
Act as a technical escalation contact for users, more junior team members and other teams
Contribute to good working relationships between the Unified Communications team and other IT teams
Perform preventative maintenance
Provide high quality support to users for unified communications services
Communicate planned maintenance to other IT teams and users
Comply with approved policies and processes defined by other groups
Maintain inventories and comply with licensing agreements
Resolve incidents in accordance with Service Level Agreements and escalate where appropriate
Prepare high quality documentation
Bachelor's degree in computer science or information systems preferred. Relevant industry experience is acceptable
5+ years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation
In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and
Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact
Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime
Collaboration, Cisco Jabber
In-depth experience of audio and video conferencing backend systems, Cisco TMS, Cisco Meeting Server,
Cisco MCU, Cisco WebEx Meetings and Cisco WebEx Teams
Knowledge of Microsoft Skype for Business and Microsoft Teams
Knowledge of video conferencing end points, Poly HDX/RealPresence Group, Cisco SX/EX, Cisco 8000
series phones
Knowledge of telecommunications protocols, communications and standards, H.323, SIP, E.164
Exposure to mobile telephony solutions
Good understanding of the design of global Voice over IP telecommunications infrastructure
A history of working in a demanding telecommunications environment is essential. A professional
services background is desirable
Relevant Cisco Collaboration accreditation is preferred
Light lifting; up to 25 lbs.
#indeedics1
Unified Applications Architect
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
-
Bachelors
Walkin Information
-
2/18/2020
-
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
-