Messaging Administrator
CHICAGO-60615, IL, US
04/13/2020
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Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
2 to 4 Year(s)
Job Description
Messaging Administrator
Summary:
The Messaging Administrator is responsible for providing day-to-day operational support for the firm's Messaging environment.
The hosted applications of the firm's Messaging environment, include but are not limited to: Exchange, Outlook, Metadata Scrubbing, Email Hygiene, Mobile Suite, Skype and Email Archiving.
Duties and Responsibilities:
Provide support, analysis and remediation for escalated support incidents from firm's help desk on Exchange, Outlook, Metadata Scrubbing, Email Hygiene, Mobile Suite, Skype, Email Archiving or other hosted applications
Provide troubleshooting support and training to the User Support team
Monitor Messaging systems to ensure 99.9% uptime for operational availability; document system uptime and usage metrics
Develop build documents and test configurations and patches/creation of knowledge base articles
Perform server administration tasks including: review and monitor of event logs/performance
Maintain documentation of processes, procedures, troubleshooting guides and change management logs
Escalate problems to vendors, as appropriate
Analyze, plan, test and implement Messaging application software at the direction of management
Provide 24x7 on-call support on a rotating basis
Support highly available technologies
Participate in after business hours operational maintenance activities and deployments, as needed
Other duties, as assigned
Required:
Bachelor's degree and/or equivalent combination of education, training and/or experience.
Minimum 2 years' experience in a technology support and administration role
Proven troubleshooting abilities
Experience troubleshooting complex enterprise systems, such as email, storage infrastructure, mobility,
instant messaging, active directory, email hygiene, or similar
Proven capability to independently research issues and solve unique problems
Strong knowledge of Outlook
Strong knowledge of Windows 2012, 2016, and 2019
Preferred:
Knowledge of Skype for Business, Jabber, or similar
Experience in email archiving solutions such as Enterprise Vault
Knowledge of electronic management including document retention, deletion and legal hold policies
Knowledge of network infrastructure and operations, including routing and switching
Messaging Architect
Information Technology
No Preference
Contract Only
Other
1
Candidate Requirements
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Bachelors
Walkin Information
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3/25/2020
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Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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