Service Desk Coordinator
NEW YORK-10004, NY, US
06/10/2020
Annual Salary($): -
Required Skills
Company
Infinity Consulting Solutions, Inc
Experience
-
Job Description
General Responsibilities
Act as the single point of contact to the customer for all types of service requests.
Coordination of all support groups to ensure maximum utilization of billable resources.
Coordinate and ensure that quality customer service is provided to all clients, employees and management of customers.
High sense of urgency in assigning or assisting billable resources to respond and be available to deal with user and customer chat, email and phone inquiries and escalations.
Monitor resource schedules to ensure prompt time entry on service requests.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Responsibilities
Improve customer service, perception, and satisfaction.
Fast turnaround of customer requests.
Ability to work in a team and communicate effectively.
Improve usage and increase productivity of support resources.
Escalate service requests that cannot be scheduled within agreed service levels.
Report the utilization of Support resources and successful completion of service requests to the Service Desk Manager.
Qualifications
Typing Speed: 55 WPM
Bachelor's Degree
Basic computer and operating system knowledge
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Service Desk Analyst
Information Technology
No Preference
FullTime Job
Other
1
Candidate Requirements
-
Bachelors
Walkin Information
-
6/4/2020
-
Recruiter Details
Doug Klares
1350 Broadway, Suite 2205,
NEW YORK-10018, NY
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